TERMS AND CONDITIONS

PLACING ONLINE ORDER

Review your order carefully : Please review your order carefully before you submit it. If you have any questions about how to enter an order please contact us before you place the order.

• How to place orders : You can place your orders online. You will get an automatic email confirmation of your placing your online order. Once placed, you will have to settle payment through the  PAYPAL secured payment process. This process allows you to use all 4 types of credit card Visa, MasterCard, American Express or Discover cards. Without confirmation of payment for your order, your order will stay pending and remain unsent.
• Requesting order changes : We are only able to change or stop an order that has not been expedited. You will be charged for the original order as it was submitted to us so please check your order carefully prior to submitting it.
• Product information :  We do our best to explain every detail about our products however if you are unsure about the content, design, format or other detail about the product you are ordering, it is your responsibility to inquire before you order. Please contact us by email at contact@monagallery.sale .

DUPLICATE ORDERS

All orders placed online are the customer's responsibility. We recommend that our customers never enter an order twice under any circumstances. If you are not sure if an order was submitted, please contact us. You canreach us by email atcontact@monagallery.saleor fax #: 01 44 52 11 02. It may take several hours for us to be ableto confirm whether a job is in our system.  We are not responsible for duplicate orders.

MISSING ORDERS

Any order older than 30 days from time of confirmation cannot be tracked or replaced. You are responsible for letting us know if an item has not been received within 30 days from time of order.

SHIPPING AND DELIVERY INFORMATION

We ship your order via reputable services of La Poste. Standard delivery generally requires 6-8 working days according to destination.

We do not require a signature for delivery. You are responsible to let us know within 30 days if an item does not arrive so we can follow-up accordingly with our shippers.

We are not able to ship to the United States and Canada from this International Web Store. You will have to choose the US Web Store www.emotiongallery.com

We charge for regular ground delivery based on the total amount of your sale. The shipping fee will be automatically calculated when you check out. We charge a flat fee of 2.50 EUR for each order. 

Additional delivery time and shipping charges may be incurred in the event we are unable to deliver your items to the shipping address you provided.

When using a business address as shipping address please remember to include the company name plus suite number and/or floor if applicable for more efficient delivery.

We do not require a signature for delivery. Delivery requirements by the carriers are beyond our control and we are unable to take responsibility.

If a delivery is not possible to your location due to an incomplete address and the package is returned to us, we will need to recharge for the delivery to resend it again.

If you call to say you did not receive an order and if the carrier can provide delivery confirmation we are not able to issue any type of replacement.

ORDER STATUS

In order to inquire about the status of your order you can either visit the "My Order History" section or contact our customer service by fax +33 (0)1 44 52 11 02, from 9:00 a.m. till 5:00 p.m. or by e-mail (contact@monagallery.sale).